FloraCare Privacy Policy
This policy describes how FloraCare ("we") handles information when you use the FloraCare mobile app. It applies only to this app, not to other apps that share our servers. Last updated November 5, 2026.
What we collect
- Plant photos you take or pick so we can identify a species or diagnose a health problem.
- Garden and diary data you save (nicknames, care logs, optional diary photos).
- Account and device identifiers used to create an anonymous account, maintain your session, and associate your records with that account.
- Crash and diagnostic data (including IP address) so we can keep the service running.
Please avoid including people or other sensitive information in photos that you submit.
How identification and diagnosis run
Photos submitted for identification or diagnosis are uploaded to our server. For identification, our server sends the photo to PlantNet. For diagnosis, our server sends the photo and relevant request information to Alibaba Cloud DashScope, which processes it using a Qwen vision model. These third parties process the information to provide the requested result.
Sharing
We use hosting providers to operate the service and share identification and diagnosis requests with PlantNet and Alibaba Cloud DashScope as described above. We do not sell, rent, or trade plant photos or account data. Uploaded photos are stored on our server and can be accessed through their image links; do not share those links if you want to keep the photos private.
Retention and deletion
Garden, diary, identification and diagnosis data are stored to provide the app's features and history. Uploaded photos remain on our server; they are not automatically removed when an identification result is ready. We have not established an automatic retention period for those uploads.
Deleting an identification or diagnosis record hides it from the app, but does not immediately erase the server record or its uploaded photo. Deleting your account in Settings removes garden data, records, and account credentials from the active database and deactivates the account. It does not automatically erase uploaded photo files; a deactivated account record and some operational data may remain.
To request deletion of uploaded photos or ask about retained data, contact [email protected]. To stop future photo processing, do not submit more photos; you can also revoke camera or photo-library access in your device settings. Revoking device permission does not delete photos already uploaded.
Children
FloraCare is not directed at children under 13. We do not knowingly collect personal information from children.
Contact
Questions about this policy: [email protected]